FAQs

Browse our knowledge base to get answers
to frequently asked questions.

Most common questions

How do gift cards work?

A gift card is a form of payment that can be used to make purchases at Mood Tablets in lieu of credit or debit cards. All you need to do is purchase a gift card and your account will then hold a balance that you or the recipient of the gift card can use on future purchases.

To see your gift card balance, check its expiration date, and find your gift card code, please visit your account's Gift Cards tab.

How can I purchase a gift card?

You can purchase a gift card the same way you would any other product! Simply visit our Gift Cards page and select your desired gift card balance amount.  If you’re part of our Rewards Program, you can use your points to redeem gifts, including gift cards.

How do I redeem a gift card?

To redeem a gift card, all you need to do is enter your gift card code in the gift card field during checkout. To find your gift card code, visit the Your Orders tab or look through your email to find the code.

How do I check my gift card balance?

To check your gift card balance, you can visit the Gift Cards tab on your account page. There, you'll see your active and inactive gift cards and the remaining balance of any gift cards currently active. 

Alternatively, you can visit our Gift Cards Balance page and enter your unique gift card code plus the email originally used to purchase the gift card. You’ll see your gift card’s remaining balance there as well.

Do gift cards expire?

Any gift card that you purchase does not expire. Free gift cards claimed from promotions or sales, however, expire within 30 days of claiming.

Other questions

What is melatonin?

An important sleep-wake hormone, melatonin is naturally produced by the pineal gland, a small brain gland located in the vicinity of the temple. Melatonin regulates the body's sleep-wake cycle and is released in response to darkness.

The body's natural sleep-wake cycle is disrupted by light exposure, particularly blue light from electronic devices. Melatonin levels in the body typically increase as the sun sets, which promotes sleep.

There are several forms of melatonin available as supplements, including capsules, tablets, and liquids. It is often used as a natural sleep aid because it helps people fall asleep faster and wake up less frequently during the night. In addition to treating jet lag and insomnia, it is also effective in treating other conditions.

How much melatonin should I take?

The appropriate dosage of melatonin can vary widely depending on the person and the reason for taking it. In general, it is recommended to start with the lowest possible dose and increase it gradually as needed. The recommended dose can also depend on the individual's age, weight, and any other medical conditions they may have.

The following are some general guidelines for melatonin dosage:

  • For adults, the usual recommended dose is 1-3 mg, taken 30-60 minutes before bedtime.
  • For children, the dosage can vary depending on the child's age and the condition being treated. It is important to speak with a healthcare professional for specific dosage recommendations for children.
  • For older adults, a lower dose of melatonin may be recommended, such as 0.5-1 mg.

It is important to follow the instructions on the product label.

Do you offer lab results for your products?

Yes! Every single one of our products is third-party lab tested to ensure safety, accuracy, and purity. You can find lab results under the 'Learn' tab in our menu. 

Is it safe and legal?

Yes. Our Botanical Alkaloid Complex is 100% legal across the United States and contains no kratom, 7-hydroxymitragynine, or controlled substances. Each batch is lab-tested to ensure purity, potency, and safety, making it a compliant and trustworthy alternative for users seeking the same type of experience as 7OH in a modern, plant-based formula.

What happens if you take too much melatonin?

Taking too much melatonin may result in sleepiness, headache, nausea, drowsiness, and sometimes, agitation.

Is melatonin safe?

Melatonin is considered safe for short-term use.

What are flavonoids?

As we noted in one of our blog postings recently, Flavonoids consist of groupings of polyphenolic compounds that perform as secondary metabolites to countless fungi and plants. With well over 6,000 different varieties of flavonoids already discovered, their effects and functions span across a diverse spectrum. One of the primary purposes of flavonoids is to provide color to plants, among other things.

What are these tablets made from?

These tablets are made from a blend of fruit-derived ingredients and plant compounds designed to support everyday wellness. The formulation focuses on naturally sourced ingredients that provide antioxidants and phytonutrients, offering a convenient way to incorporate fruit-based supplements into your daily routine.

Do these tablets contain CBD or hemp ingredients?

No. These tablets are completely CBD-free and hemp-free. They are formulated with fruit-based ingredients and do not contain cannabinoids or hemp-derived compounds.

How do I take the tablets?

The tablets are designed for convenient daily use. Simply take the recommended serving size listed on the product label with water. For best results, use them consistently as part of your regular wellness routine.

I bought or received a gift card but I can't find it.

If you bought the gift card from your own account, visit your account page's Gift Cards tab. There, you will see any active or inactive gift cards, their balance, and more. Additionally, you can also find your gift card information in your email.

If you received a gift card from someone but can't find them, ask them to follow the steps above and share the gift card's unique code with you. Once you have the code, you can input it at checkout. 

Can I return a gift card?

No, gift cards are non-refundable. 

Can I use multiple gift cards in one order?

No, you can only use one gift card per order.

Can I split an order between a gift card and credit card?

Yes, if the total of your order is more than a gift card balance, the remaining amount will be charged to your credit card.

How can I check if my gift card is active or inactive?

To check whether a gift card is active or inactive, visit the Gift Cards tab in your account. There, you will find two sections: active and inactive gift cards.

Your active gift cards will display the original amount on the gift card, your current balance, and, if applicable, your gift card's expiration dates.

Inactive gift cards are gift cards that have either expired or have no remaining balance. If you think a gift card was mistakenly marked as inactive, please contact our customer support team.